Refund policy
Hupgrades Return & Refund Policy
Effective Date: January 23, 2026
At Hupgrades, we want you to be completely satisfied with your fashion accessories purchase. This Return & Refund Policy outlines how you can return, exchange, or request a refund for your orders.
1. Return Eligibility
We accept returns for both defective and non-defective products, subject to the following conditions:
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Products must be new and unused.
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Returns must be initiated within 14 days of delivery.
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Items must be returned via mail, using the return label included in your package (free of charge).
2. Exchanges
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We accept exchanges for items of the same type and value.
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If you wish to exchange your product, please contact us at info@hupgrades.com with your order number and requested exchange details.
3. Return Process
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Contact Hupgrades Support within 14 days of receiving your order: info@hupgrades.com.
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Include your order number and reason for return/exchange.
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Use the prepaid return label included in your package to mail the product back.
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Ensure the product is packaged securely to avoid damage during shipping.
4. Refund Processing
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Once we receive and inspect your returned item, your refund will be processed within 10 business days.
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Refunds will be issued to the original payment method.
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No restocking fees apply.
5. Shipping Costs for Returns
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Return shipping is free using the label provided in your package.
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If the return is initiated without using the prepaid label, the customer may be responsible for shipping costs.
6. Conditions Not Covered
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Returns of used, damaged, or altered items will not be accepted.
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Items returned after the 14-day window are not eligible for a refund or exchange.
7. Google Merchant Center Compliance
This policy ensures compliance with Google Merchant Center by:
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Clearly stating countries covered: United States.
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Specifying return window: 14 days.
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Explaining methods for returns: mail with prepaid label.
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Disclosing restocking fees: none.
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Providing refund processing time: 10 days.
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Linking to a publicly accessible URL for the full policy: Hupgrades Refund Policy
8. Contact Us
For any questions regarding returns or refunds: